A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”
Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.
You must log in or register to comment.
It also said it had used AI, alongside human customer service representatives, for years without issue and only saw problems arising after the latest update
When you try and save face
Oh, shit, they really CAN replace us! ;)
Bever had problems with DPD. Hermes, UPS and GLS though…
and admitting it was the “worse delivery firm in the world.”
At least it was honest.
