• RememberTheApollo_@lemmy.world
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    1 year ago

    Like every tech support forum, email, or phone call ever.

    List a complete description of all information regarding the issue. List correct OS version, firmware, etc. List all attempts at correcting issue based on standard and deeper steps (i.e. power on/off, resets, reinstalls, checking connections, etc.)

    Tech help proceeds to disregard everything you just relayed and asks for the same things you just did. Or just tells you to nuke it all and wipe everything you’re trying to save.

    • valkyre09@lemmy.world
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      1 year ago

      Sorry bud, you’re one of the good ones that needs to suffer because of the actions of many. Everybody on our service desk is taught “trust but verify”.

      The approach isn’t meant to upset people like your good self, but you’re such an insignificant statistic that it’s worth pissing you off to catch the 90% who claim to have done all those things and haven’t.

      • StupidBrotherInLaw@lemmy.world
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        1 year ago

        I cannot count how many times I have asked a user if they’d reset their system to which they’d respond yes. Then I’d check uptime and find it was days or weeks.

      • Jon_Servo@lemmy.world
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        1 year ago

        I don’t do IT, I troubleshoot aviation electrical and avionics systems, and the practice still holds true. “Why are you checking what I already verified?” “Just trying to make sure I’m on the same page as you. It helps me in my own weird way” is a great way to defuse their agitation sometimes.

    • Croquette@sh.itjust.works
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      1 year ago

      I can understand that the tech has to go through a script because they need to, but what I fucking hate is that there is never really a solution to a real problem, only “nuke it”. Fuck you, find a solution

        • Croquette@sh.itjust.works
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          1 year ago

          Absolutely, but it sucks that its always the go to instead of providing real support.

          But I am an old man shouting at clouds on that issue.

    • Tikiporch@lemmy.world
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      1 year ago

      IT support is broken. MSPs that promise everything and deliver nothing but closed tickets with no resolutions.

      • Mitchie151@lemmy.world
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        1 year ago

        To be fair, this one is common on Facebook because it’s the stupid top auto reply thing that is way too easy to fat finger when browsing listings

        • Anticorp@lemmy.world
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          1 year ago

          That doesn’t explain why people have done it on Craigslist since before Facebook existed, where they have to open an email client, type it out, and send it.

      • Anticorp@lemmy.world
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        1 year ago

        I add this to my listings

        “If the post is still up, the item is still available. I will remove the post as soon as it is no longer available. If you message me and ask me if it’s available, I will block you.”

        And then I block them.

    • fury@lemmy.world
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      1 year ago

      It nice to hear from you.well am pretty okay with your asking price but i just need some re assurance on the condition,am buying it as a gift for my son in United Kingdom so can you accept paypal as a mode of payment and i will add $90 for shipping,i will have do it local transaction but i am out of town presently…so you can get me back with your paypal email account so i can pay now.hope to hear from you soon.kindly text back ASAP

  • Flying Squid@lemmy.world
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    1 year ago

    I literally had this happen multiple times working as a vendor at sci-fi cons in the 1990s. Our prices would literally be right there and people would point to each one and ask how much it was. And my boss wouldn’t let me tell them that the prices are right there and point to where the prices were because my boss was a dumbass. In so many ways.

  • Itdidnttrickledown@lemmy.world
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    1 year ago

    Cartoon character can’t be from Chicago. I only visit Chicago but noticed that if you ask a question and a sign with the answer is nearby they don’t suffer you gladly.

  • unmagical@lemmy.ml
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    1 year ago

    The number of people that very sassily put “if the post is up then it’s still available” on their listing only to just never respond when you ask to meetup is too damn high.