• Num10ck@lemmy.world
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    1 year ago

    i got an email from Verizon, confirming my order shipped. If i want to track the order i had to create an account. then i create the account and click to track it and theres no tracking info, just trying to upsell me warranty and accessories. i go to chatbot support and it tells me to go to the same link without tracking. so i call verizon and fight through the terrible voicebots to get a person who gives me the tracking number… which actually doesnt exist for 3 more days, since it hasnt actually shipped yet. when it actually ships via UPS the website offers to hold my package for pick up if i click a link… but then i need to create a ups account first. then i do that and it says oh we cant hold this package because of the senders rules.

  • blindbunny@lemmy.ml
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    1 year ago

    They literally will not give you a tracking number without the app. That’s got to be some kind of illegal but we’ll never know laws mean nothing in America now.

    • glimse@lemmy.worldOP
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      1 year ago

      Someone elsewhere said that if they don’t email tracking, there is no tracking and this is just a boilerplate email. Can’t verify either way because I’m not downloading the app

    • glimse@lemmy.worldOP
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      1 year ago

      I ordered a T-shirt and the storefront software the site uses wants me to download their app to get the tracking number for the package

      Also Shopify is a Canadian company

  • ReverendIrreverence@lemmy.ml
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    1 year ago

    I end up using Shop/Pay more than I’d like but it does make the buying process about as easy as Amazon. I’m to the point now that I just ignore any email from Shop and just wait patiently for my item to arrive.