They’re not, but there’s a difference between providing legal advice and explaining necessary procedures the pro se individual must follow, explaining that a necessary form is available online in their bank of forms, explaining that something they did is procedurally improper, etc etc. The latter is actually pretty common, just out of necessity really.
I was under the impression they’re not allowed to provide legal advice, but IANAL.
They’re not, but there’s a difference between providing legal advice and explaining necessary procedures the pro se individual must follow, explaining that a necessary form is available online in their bank of forms, explaining that something they did is procedurally improper, etc etc. The latter is actually pretty common, just out of necessity really.