“… The “dirty secret” of the insurance industry is that most denials can be successfully appealed…”

  • Skeezix@lemmy.world
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    3 months ago

    In an ideal world country, we would have a different system, but we don’t live in an ideal world country, so what I’m shooting for here is incremental progress and making the world country suck a little less,”.

    It’s a good article. Don’t let that American exceptionalism creep into it.

  • captainlezbian@lemmy.world
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    3 months ago

    Yeah, honestly the appeal is a standard step in the bottom surgery process in the states. I know one lady who had to explain to her insurer why removal of the penis was a necessary step in her vaginoplasty.

  • moktor@lemmy.world
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    3 months ago

    Gave it a go. Seems like it has potential. I’m still working through an appeal. My wife ended up in the ER in May and was directly admitted to the hospital for emergency surgery. Ten days afterwards we received a letter from the insurance company saying they had decided it wasn’t medically necessary so they wouldn’t be paying the $67k bill.

    It has been a journey trying to get the appeal together. I had hoped the hospital would at least assist with a letter from one of the many physicians that attended her, but nope. We got laughed at by the surgeons office and told condescendingly "Yeah, that’s not how any of this works. "

    My biggest concern from the AI generated appeals are being able to confirm the statements it is making isn’t just a LLM hallucination. As a lay person, much of the things necessary to make an argument are paywalled out of reach. For example, the insurance company cited the “2023 InterQual criteria for Surgical Conditions” as the reason why they are denying it. The AI appeal that was generated states that per the 2023 InterQual criteria for surgical conditions that hospitalization was medically necessary.

    The only way it seems you can actually get access to InterQual is as a medical provider / payer.