

Did you expect them to offset the less ice with more coffee?
In my experience, many iced coffee drinks are made a bit warm and more concentrated. The ice melts a bit, diluting the drink and giving more liquid overall.
Do they do that to an extreme? Probably. But there’s also more to it than “I got a drink with less ice and it wasn’t very full”
My brother-in-law didn’t want to carry his jacket around at Disney World, and he didn’t want to get a locker for it, so he had his dad turn it in to lost and found. At the end of the day, before leaving the park, he picked it back up.