Sounds like something The Onion would write.
I have yet to encounter a US ISP that doesn’t have laughably bad customer service.
The reason I don’t switch is because there are no other options.
The fuck are they smoking? I’d really like to try it because there isn’t a substance in known reality that would make that statement not sound hilariously, institutionalizably insane.
Where I live I have only one real option, the cable company, unless I want 10 mbps DSL or satellite with high ping and data limits.
we live two blocks outside the area we can get fiber internet and i’m not bitter about that at all.
Make a friend two blocks over and set up a mesh network to your home! The bandwidth you would siphon would probably go completely unnoticed.
my friends three blocks over are still on DSL. they don’t even have wifi. if they haven’t gotten fiber yet, no amount of bribery or pleading will change that.
Have you tried a good cajoling?
Oh, please let me testify. Lmao.
I managed to get Comcast to pay me to use their services for over a year due to thei repeated negligence.
It was almost not worth the monthly support call.
well hold on now, they might have kind of a fucked up point if the metric for quality of customer service is strictly defined by customer retention.
most of the isp customer service I’ve dealt with explicitly tries to make it hard to cancel and swap services. if that has stopped enough people from switching then the goal is met. it may not be our definition of what good customer service is, but they didn’t define that. strictly speaking, they’re not technically wrong to say that some customers are still there because of their customer service.
not trying to defend them, just trying to guess what they might use to support their argument. it’s disgusting and shitty either way.
I haven’t had a single issue with my isp’s in over 10 year.
I’d bet most agree. They have fixed up most the bullshit.
What were the prior issues you used to have trouble with that they fixed? What types of bullshit that they have fixed are you referring to? Have you had much experience with your ISPs customer service in those past 10 years?
Billing and service outages.
And no, I haven’t had much experience with customer service in the last 10 other than changing providers because I’ve moved. That’s excellent service, not some disqualifying factor that you have implied I believe.
You gave a vague answer without explain why. I just asked the relevant follow up questions based on your response. No implications. Also no implications here, just explaining my reasoning. 🙂
Fair enough
