• Vinny_93@lemmy.world
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    5 months ago

    What the actual sh*tnuggets

    Edit: I did some further research for different sources and can’t seem to find the same article anywhere. I can only find one that says they will use AI to alter hostile tones from call center employees.

  • Fleppensteyn@feddit.nl
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    5 months ago

    Having worked in a call centers, I feel like it’s the dumbest, most self centered boomers with “customer is king” attitude that just want to shout at someone rather than fix their issues (that can usually be fixed with a Google search). It’s like they need people to suffer. Just let them hang up when people are disrespectful instead of this shit.

  • Th4tGuyII@fedia.io
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    5 months ago

    Now this is a boring dystopia – make a halfarsed attempt to “help” mentally exhausted call workers rather than giving them the power to punish abusive customers or to actually fix whatever corporate-level fuckery made them that way in the first place.

    • fine_sandy_bottom@discuss.tchncs.de
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      5 months ago

      It’s so absurd it doesn’t sound credible?

      Like any idiot manager can understand that being shown a photo of your wife and kids after being shouted at by a customer for the nth time today isn’t really going to help.

      It’s also incredibly insulting for call centre staff. Imagine encountering real problems with bank policy et cetera and having a computer try to placate you with a nice soothing picture.

  • meseek #2982@lemmy.ca
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    5 months ago

    I’m still pissed they scrapped my idea of sending in a cold slice of pizza cut in half with a card that reads “we love you employee #3891-A” 😡

  • Rentlar@lemmy.ca
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    5 months ago

    Hush, little wagie, don’t say a word.

    AI’s gonna show you a photo of your kids.

  • Lost_My_Mind@lemmy.world
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    5 months ago

    They’re going to show me pictures of people who I don’t really like, accompanied by metal music that’s probably about killing people, or eating peoples flesh, or snuggling kittens?