In this case though, it’s not a hallucination, there’s nothing false in that response, it just completely misinterpreted what the user was asking.

There’s some irony of this being in Reading, PA…

Seconding Startech - I bought a DP to DVI-D adapter for my MacBook Pro and while it worked flawlessly with my PC, macOS was only showing me 1280x800 resolution instead of the monitor’s full 2560x1600 resolution. I found that under Windows on Bootcamp it fully worked on the same hardware so it was clearly a macOS thing.

Emailed their support about it and within a day, got a guy who immediately gave me very technical and specific advice and suggestions, clearly very experienced. We weren’t able to solve it (chalked it up to a weird macOS limitation and work gave me a different adapter that worked) but he was still incredibly helpful, and I’ll have confidence in buying from them in the future that their support should be excellent.

Rendered for me fine on Jerboa