I’ve become the tech guy, and family are extremely entitled to my services. My mom especially. BTW I can’t cut her out, because I still live with her and she EXPECTS me to fix anything computer related. She won’t take no for an answer.
I’ve tried to keep track of her passwords with a password manager, I’ve spent literally 8 hours in a single day filling out captchas and replacing passwords, and I’ve spent even more time trying to teach my mom how to use the manager.
She CAN’T learn it, and always makes a new password, which she doesnt keep track of and expects me to fix it. What the hell do it do? She uses firefox, with auto refill on, but it doesn’t autofill on her iphone.
Part of the problem is a lot of programs that people who understand tech think is simple or obvious is actually stupidly wrote and confusing and illogically set up.
Older people rely on logic. And most interfaces are the opposite of logical.
Younger people have this idea of "press a bunch of buttons and once you see how it works, then memorize the steps ".
I’m going to guess that she has said something to the effect of “why is this so complicated”?
The only issue I take is that she won’t keep track of the new password that she creates. That to me is laziness.
That’s the exact opposite of my experience.
I tried to explain Windows logically to the seniors in my family. This is a window. This is the taskbar, it shows your open windows. This is a folder, it contains your documents.
Every time we would start over with these abstractions which are supposed to make logical sense, the very foundation of Windows’ early success with casual users. None of it ever stuck with them.
They would instead write down every minor step to achieve a specific goal in a specific way, so they could basically control Windows without paying any attention to context presented on the screen. That’s the only thing that worked for them.
that’s roughly what I experience too. It’s like if they would see a colorful pane of glass, but could not make a distinction between the “boxes” on the screen
I dont feel like government forms and taxes are any more intuitive.
on the contrary