Synthead@lemmy.worldM to Very Real Tech Pics@lemmy.worldEnglish · 1 year agoFirst-tier support at every ISPlemmy.worldimagemessage-square3fedilinkarrow-up10arrow-down10
arrow-up10arrow-down1imageFirst-tier support at every ISPlemmy.worldSynthead@lemmy.worldM to Very Real Tech Pics@lemmy.worldEnglish · 1 year agomessage-square3fedilink
minus-squareNocturnalEngineer@lemmy.worldlinkfedilinkarrow-up0·edit-21 year agoStill true. Their only job is to raise tickets, and ensure the basic troubleshooting steps have been taken. They’re not paid enough to do any more than that.
minus-squareAnUnusualRelic@lemmy.worldlinkfedilinkarrow-up0·1 year agoThey just have to read a script that they’re not allowed to deviate from. No need to hire smart people.
Still true. Their only job is to raise tickets, and ensure the basic troubleshooting steps have been taken.
They’re not paid enough to do any more than that.
They just have to read a script that they’re not allowed to deviate from. No need to hire smart people.